• Free shipment from £ 40,-
  • 100 days reflection period
  • Free returns
I lost a part of my product. Can I get a new one?

FAQ

Categories

Product questions
Complaints and warranty
Sustainability
Spare parts
Ordering
Payment 
Shipping and delivery
Returns and exchanges
Pure smart led
Your account

Spare parts

I lost a part of my product. Can I get a new one?

That can happen. You can order a selection of our spare parts yourself on our spare parts page. Is the part you are looking for not listed here? Then click here to contact us. For quick processing, please indicate upfront which product you have and which part you are missing. 

 

A part of my product has broken. Can I get a new one?

Breakages can sometimes happen over time. You can order a selection of our spare parts yourself on our spare parts page. Is the part you are looking for not listed here? Then click here to contact us. For quick processing, please indicate upfront which product you have and which part you are missing. 

I am missing a part of the product that I just purchased. What should I do?

How inconvenient! You can order a selection of our spare parts yourself on our spare parts page. Is the part you are looking for not listed here? Then click here to contact us. For quick processing, please indicate upfront which product you have and which part you are missing.