FAQ

One of the secrets behind our success is our focus on using 100% recycled plastic – a material that is both sustainable and of outstanding quality. More specifically, we design products that make the very best use of plastic’s unique strengths.

That’s why we guarantee that our pots are UV-resistant, colourfast, and (for our outdoor collection) frost-resistant. Thanks to the addition of revolutionary colour pigments, our products retain their colour for even longer.

We care about our products and naturally do our best to deliver them to you in top condition. Nevertheless, it can happen that a product breaks during transport or that something else happens which entitles you to make a warranty claim. Legally, you are obliged to report the defect to us as soon as possible of discovery. If the defect is covered by the warranty, we will repair or replace the product free of charge. You can find our warranty conditions here: warranty terms.

Nothing in these warranty terms limits the rights you are entitled to under the law. For more information, please refer to our General Terms and Conditions.

We provide a lifetime warranty on our products, because we believe in quality products that you can enjoy for as long as possible.

If you do experience any issues with your elho purchase, please let us know. Simply add a photo and a copy of your proof of purchase, and we’ll be happy to help you as quickly as possible. Click here to contact us.

Yes, we need your proof of purchase to make a warranty claim. It helps us process your request quickly and accurately.

Don’t have your proof of purchase anymore? Please get in touch, and we’ll be happy to see what we can still do for you.