FAQ
Troubleshooting
Can I log into multiple devices with my account at the same time?
Yes, you can log into multiple devices with the same account. You should also receive push notifications on all your devices, as long as you’re logged in with the same account on each one.
Does the firmware automatically update, or does a user need to do this?
Firmware updates can be handled both ways. Usually, you’ll need to schedule the update manually by tapping a button in the Pebble settings. The Pebble will then update the firmware the next time it connects online (which could take up to 24 hours).
What do the different colour/flashing codes on the device mean?
Red Flashing:
- Testing Mode: Blinks red when performing a test or if the Debug Cable is connected. If not in test mode, it blinks white and goes to factory settings.
- Low Battery or Sensor Issues: Blinks red if the battery is low or if the sensors detect values that are too low (e.g., water, humidity, or temperature). You can view these sensor readings in the app.
- Battery Too Low for Wi-Fi: Blinks red if the battery is too low for Wi-Fi to work properly.
White Flashing:
- Pairing Mode: Continuously blinks white while the Pebble is pairing with your device.
- Sleep Mode: Blinks white for 5 seconds when you press the button to switch to pairing mode or for 20 seconds to enter factory settings.
- Charging: Continuously blinks white when the Pebble is connected to the charger.
White with Short Red Flashes:
- Connecting to Wi-Fi: Blinks white while trying to connect to Wi-Fi, with short red blinks for each failed attempt. It’s normal to see about four red blinks every 24 hours, and this should lead to a new measurement within a few minutes.
Is my data secure in the elho plant care app?
Yes, your data is secure. Your Wi-Fi SSID and PSK are not stored anywhere, and your password is stored securely in Google Cloud. All other data, including plant details, measurements, connected Pebbles, and your email address, is also stored securely in Google Cloud.