FAQ

Categorías

Preguntas sobre los productos

Mantenimiento y garantia

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Quejas

¿Cómo puedo presentar una queja?

Nos esforzamos por ofrecer la máxima calidad posible en nuestros productos. En el caso improbable de que tenga alguna queja, estaremos encantados de trabajar con usted para intentar encontrar una solución adecuada.

Puede presentar una queja haciendo clic aquí para ponerse en contacto con nosotros.

Por favor, incluya su nombre, dirección de correo electrónico, una descripción clara de su queja y añada la prueba de compra y/o una foto del producto.

Can I make a complaint if I bought the product in a store?

Yes, you can always contact us with your complaint, even if you purchased the product in a store or from another webshop. We’ll be happy to think along with you and find a suitable solution.

Please note: if your complaint is about the delivery (for example, if the product arrived damaged), it’s best to get in touch with the store or webshop where you purchased the product, as they are responsible for the delivery.

If you ordered directly through our own elho webshop, you’ve come to the right place. Feel free to reach out to us – we’ll look into it together and find a solution.

How do you handle my complaint?

At elho, we do everything we can to deliver products of the highest quality. Still, it may happen that you’re not completely satisfied. In that case, you can always contact us. We’ll be happy to think along with you to find a suitable and realistic solution.

What can you expect from us?

We take every complaint seriously and look into it carefully.
If we need additional information to help you better, we’ll get in touch with you.
Once we’ve reviewed your complaint, you’ll receive our findings along with the next steps.
Together, we’ll work towards a fair solution that truly helps you.