FAQ - Complaints & warranty

One of the secrets behind our success is our focus on using 100% recycled plastic – a material that is both sustainable and of outstanding quality. More specifically, we design products that make the very best use of plastic’s unique strengths.

That’s why we guarantee that our pots are UV-resistant, colourfast, and (for our outdoor collection) frost-resistant. Thanks to the addition of revolutionary colour pigments, our products retain their colour for even longer.

"You can submit a complaint by clicking here to contact us or by sending an email to contact@elho.com

To help us process your request as quickly and efficiently as possible, please include:

a copy of your proof of purchase

some clear photos of the product

a short description of the issue

As soon as we have received your message, we will look into it and get back to you as soon as possible."

We do our best to deliver our products to you in good condition. However, it is possible that an issue occurs with a product or that damage happens during transport.

If you notice a problem with your elho product, please contact us as soon as possible. Depending on the situation and the applicable statutory warranty, we will work with you to find a suitable solution. You can find our warranty terms here.

Nothing in these warranty terms limits any rights you may have under the law. For more information, please refer to our General Terms and Conditions.

You can always contact us with your complaint, even if you purchased the product in a store or through another webshop. We are happy to help you find a solution.

Please note: if your complaint concerns the delivery of the product (for example, if it arrived damaged), it is best to contact the store or webshop where you purchased the product. They are responsible for the delivery. If you ordered the product through the elho webshop, you can contact us directly and we will be happy to help you find a solution.

Yes, we need your proof of purchase to make a warranty claim. It helps us process your request quickly and accurately.

Don’t have your proof of purchase anymore? Please get in touch, and we’ll be happy to see what we can still do for you.

At elho, we do everything we can to deliver products of the highest quality. Still, it may happen that you’re not completely satisfied. In that case, you can always contact us. We’ll be happy to think along with you to find a suitable and realistic solution.

What can you expect from us?

We take every complaint seriously and look into it carefully.

If we need additional information to help you better, we’ll get in touch with you.

Once we’ve reviewed your complaint, you’ll receive our findings along with the next steps.

Together, we’ll work towards a fair solution that truly helps you.

All elho products are covered by the statutory warranty that applies in the country where the product was purchased. This means that your product should meet the standards you can reasonably expect from it.

If you experience any issues with your elho purchase, please let us know. Include a photo and a copy of your proof of purchase so we can review your request and help you as quickly as possible. Click here to contact us.