FAQ - Ordering

You can place the products in your digital shopping cart by clicking on the big green button with the text 'Add to cart'.

The product has now been added to your shopping cart. You can now continue shopping. You can collapse the shopping cart by clicking the cross (X) at the top right. Your added items will remain in your shopping cart. Do you already want to place your final order? Click on 'Check-out' to complete your order.

Then you will be directed through the steps: Information, Shipping, Payment and Review your order. After completing your order you will receive a confirmation email.

Once you have placed an order, unfortunately it can no longer be changed or cancelled.

If the delivery address is incorrect or incomplete, your order will automatically be returned to us within a few working days. Once we have received the returned parcel, it will be processed automatically and the purchase amount will be refunded to your original payment method within 14 days.

By law, you have 14 days to withdraw from your purchase. You can use this withdrawal form to do so.

You can find all our products on this page. Here you can view our entire range or search for specific products using the filter on the left-hand side of the page. This will help you find what you are looking for quickly and efficiently.

You can also use the search bar at the top right of the website. You can search by product name, product number or EAN code.

Absolutely! On our store locator page, you can find an online retailer or a store near you. Unfortunately, we cannot see in our system whether a specific product is currently in stock. We therefore recommend using the store locator to find the contact details of a retailer near you and contacting them before visiting.

Great question - thanks for checking in!

At the moment, it's unfortunately not possible to place VAT-free orders through our webshop, even if you have a valid EU VAT number. All prices shown include VAT.

If you're planning to place a larger business order or have any questions about the available options, feel free to reach out - we'd be happy to think along with you!

Unfortunately, it is not possible to place orders by phone or email. Orders can only be placed through our webshop, ensuring they are processed safely and efficiently.

No, that's not necessary. You can also place an order as a guest. Creating an account does have some benefits, such as faster checkout for future orders and keeping a record of your order history.