FAQ - Shipping & delivery

Your order will be delivered by our carrier EVRI to your home. When ordering you can indicate to which address your order can be delivered.

We aim to deliver your order within 6 working days after your order has been confirmed. Unfortunately, delays can occasionally occur during busy periods, which may result in your parcel being delivered later than expected. Our apologies for any inconvenience.

You can track the status of your order via the track & trace link you will receive once your parcel has been dispatched. If you have any further questions, please contact us here.

Yes you can! When your order has left our warehouse, you will receive an email from us with a track & trace link. You can use that link to track your order.

At the moment it is not possible to direct your order straight to a pick-up point. You may be able to do this later in the process if you receive track & trace emails from our carrier with updates about your delivery. In this e-mail, you can indicate via a button that you want to pick up the package at a pick-up point and choose, for example, a store near you.

Your order will be delivered as soon as possible by our carrier. You cannot choose a delivery date.

Sometimes status updates from our carriers are delayed. If the status has still not changed after 24 hours, please contact us and we'll be happy to take a look.

Large or heavy items are often delivered on a pallet by our carrier. You will receive a separate email from us to arrange the delivery. Please make sure the delivery location is easily accessible for the driver.

How inconvenient! Please click here to contact us and we will help resolve this for you as soon as possible.

Our carrier will deliver your order to the chosen delivery address. If you are not at home during this delivery attempt, you will receive a message (normally a note in the letterbox and/or an e-mail). You can also track the order via the track & trace link you received from us.

Our carrier will let you know where your order is by means of the note and/or e-mail. The possible options are:

Your order has been delivered to the neighbours

Your order has been delivered to a collection point

If you are placing an order to be delivered to the mainland UK (England, Scotland, Wales), we suggest placing your order no later than the 11th of December to ensure that you receive your delivery before Christmas. Any orders placed after this date will not be delivered until the third week of January 2025.

Yes, the minimum order value is £10.

Your order may be delivered in two parts. If this is the case, you will receive two track & trace links by email. If this is not the case, please click here to contact us.

For orders above £50, shipping is free! For shipments under £50, you have to pay £4.99 in shipping costs.

There are no additional import duties – we cover all customs fees.

If we are unable to dispatch your order, for example because the products are no longer in stock, we will let you know as soon as possible. If the order has already been paid for, we will refund the payment using the payment method you used.

elho delivers to the following countries:

Netherlands

Mainland United Kingdom (including: England, Wales and Scotland)

Germany

France

Belgium

Spain (excluding: Ceuta, Santa Cruz de Tenerife, Las Palmas, Les Baleares, Melilla)

Italy (excluding: Sicily and Sardinia)