The packing slip that comes with your order also contains information on the return steps:
Pack the unwanted items, preferably in the original packaging.
Go to: www.elho.com/returns and follow the steps to create and print out your return label and form.
Stick the return label (page 1) onto the outside of the box. Add the return form (page 2) into the box with the unwanted products.
Then go to https://www.dpd.co.uk/apps/shopfinder to find your nearest drop off point.
The products that you want to return must be sent to us within 30 days after you have submitted a return request on the website.
The products must be returned with all accessories supplied and – if reasonably possible – in the original condition and packaging.
If you return your whole order, you will be refunded the full order amount including shipping costs. If you only return part of the order, only the amount of that product will be refunded.
If the product is damaged or the packaging is damaged beyond repair, we may charge you for the reduced value of the product. So please treat the product with care and make sure it is well packed when you return it.
Within 14 days of receiving the return, the amount due will be refunded, provided the product has been received in good condition.
