Customer care representative DACH

Customer care representative DACH

Elho’s purpose is to 'bring today's nature into people's daily lives’. Bringing in the green starts with a plant and a plant starts with a pot. We take that pot very seriously. We design our flower pots and planters to be as sustainable as possible: with 100% recycled plastic, energy from our own windmill and local production in the Netherlands.


Do you want to make a difference as a customer care representative in team DACH (Deutschland, Austria, sCHweiz) and are you looking for a job with many responsibilities, where teamwork is key? We are looking for a new colleague with a command of the German language at a (near) native level. Join our green team and grow with us!


elho group is innovative and we live by change. That is why we are looking for people with a drive, who enjoy their work as much as we do. Together we want to move forward and our ambitions are great. We provide an open atmosphere and culture in which our people come first, so that you can flourish. As a Certified Great Place to Work, we work every day with our team on our people first strategy.


What will your mission be as customer care representative?

As a customer care representative, you are the first point of contact for customers, sales and an important link within the organization. You deal with questions, orders and complaints in a customer-oriented and customer-friendly manner. Together with your colleagues, you ensure that these requests are processed in a timely and efficient manner. You think along with the customer and know how to solve possible problems in an adequate way. You enjoy working within an international organization, both for the business market and for consumers.

We are looking for an enterprising personality with excellent communication skills. You can speak German at a (near) native level. Within elho, all communication is in English, so if you can’t speak Dutch, that’s just fine :-)

Can you think logically, are you curious by nature and do you like thinking of solutions? Are you a good listener and do you have a service-oriented attitude? Then maybe you are the one we are looking for! And very important: We love continuous improvements, so so should you!


What will be your tasks?

  • Entering and monitoring customer B2B orders and responsible for the timely and correct flow;
  • Processing and solving of claims;
  • Sending invoices and credit notes;
  • Monitoring automatic invoicing;
  • Making simple listings and offers;
  • Supporting the assistant sales managers;
  • Other administrative tasks.


What do you bring?

  • At least MBO working and thinking level;
  • You have a very good command of English and speak (near) native German;
  • Good knowledge of Excel, or an interest to learn;
  • You would like to grow into a position with more responsibilities once you have mastered the basics;
  • You like to think along how we can do our daily work as efficiently as possible;
  • Excellent verbal and written communication skills;
  • Experience with SAP is a plus;
  • We are looking for colleagues who are committed to colleagues and customers. You enjoy working together. You feel responsible, work accurately and have a can-do mentality;
  • The elho values are right up your street: always forward, beauty, entrepreneurship, meaningful cooperation & supportive;
  • Available for at least 32 hours, but 40 hours is preferred.


Who are we? 

Our mission is to connect as many people as possible with nature. Nature makes you happier, healthier and gives you an energy boost! We do this by making beautiful design pots and continuing to innovate. Elho is a family-owned company and proud to be considered a leading pioneer in the plastic flowerpot market. Ever since 1964. Based on the latest color and shape trends, our designers design the most beautiful pots that we sell in more than 75 countries.


We design and make our sustainable flower pots and planters with great care for nature. We currently process some 12 million kilos of waste per year into beautiful new products. For us, however, sustainability goes beyond using recycled materials. Everything is produced with sustainable energy, elho has its own wind turbine and no waste is created during the production process. All products come from one of Europe's most sustainable distribution centres. Naturally, all products have a long lifespan (frost-proof and UV proof) and are recyclable again.

The elho team inspires as many people as possible to surround themselves with green. We give room to nature. Join us!



Join us!

Does what you read in this vacancy text inspire you? Let us know who you are and why you would like to work for elho. We look forward to getting to know you! Please send your application with CV and cover letter to clarissa.bakker@elho.nl For inspiration check Instagram, Facebook or take a look at our website: www.elho.com.


elho is Great Place To Work certified!