Maintenance and guarantee

The elho outdoor products can endure winter temperatures up to -20 degrees. Freezing water expands which is why your pot could break. Therefore, make sure to drill small holes in the bottom so that excessive water can flow off. 

Have you lost the fixators from the flower bridge? These are the braces that allow the flower bridge to hang from the railing and that can sometimes get lost.

Use our contact form to let us know which flower bridge you have and we will send you new fixators free of charge. 

We provide 2 years warranty on our products. If there are unexpected problems with your elho purchase, please use the contact form to inform us about the issue. Attach a photo of your purchase voucher please and we are going to help you as soon as possible. 

Warranty policy

Due to the handmade process, pores are one of the characteristics of this product. Pores are small pins on the surface of the pure and are more sensitive for filth in the environment. How can you prevent this? The following instructions will help you to enjoy your white pure.

We advise you to never fill your white pure to the border with potting soil and cover the border while filling your pure. The end result will be a perfect white pure product!

What if your pure pot does have some black specks? By using the special cleaningsets for the pure collection, your pure will be clean in a second. Use our contact form via the green 'Questions?' button for requesting a cleaningset.

We always try to avoid it, but if a sticker proves difficult to remove from a product use a hairdryer to warm it up. This is likely to make it much easier to remove it.